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We deliver same- and next-day around San Francisco Bay Area (subject to product type and availability), we ship with UPS across the United States according to the Customer’s selection during checkout.
Same Day Delivery orders cut-off time is 4pm Mon-Sat, 2pm Sun. We’ll do our best to deliver within 2 hours but delays can occur.
Next Day Delivery orders cut-off time is 5pm Mon-Sat, 3pm Sun, otherwise the order will be processed the next day and the delivery will be scheduled for the day after. Depending on the items in the order, the processing can take additional time.
Order preparation for shipping will take 1-3 business days.
Chilled/frozen items will have an additional charge for the coldpack (ice-packs and insulation). The shipping speed selected should be UPS Next-Day Air. The coldpacks will keep the products fresh and chilled up to 48 hours. Please do your best to be there when the package arrives to immediately refrigerate it. We can’t process refunds due to the Customer not being at home during the delivery or due to choosing a longer shipping speed or refusing the coldpacks. The ice in the coldpack has lower temperature than regular ice. The ice will be melting during shipping which is normal and not a problem as long as the delivered products inside the package are cool to the touch.
If the order is large and has to be separated into several packages then additional coldpacks and shipping charges may be required.
All the questions and customizations can be discussed before shipping out the order.
Don’t hesitate to contact us at firstname.lastname@example.org or 415 501 0020 (text or voicemail).